@Annbananz
the "number using my number" ends with 4001? those are voicemail number, no worries. When people called you and got route to your voicemail, it will show up with such number on your usage log
So, you replaced the sim, you updated it using My Account or using the app?
What phone do you have? Use the IMEI checker to confirm if your phone is VoLTE compatible with PM here:
https://www.publicmobile.ca/en/get-help/articles/volte
If it is, try Reset network settings after a device reboot
if you still unable to make calls, ask PM CS agent to reprovision your sim. Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
