Calls and Txt

[MYSL]

I can send Text and make calls but don't receive any call or text message. checked all the options including rebooting the device. need help thanks  

[hTideGnow]

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@walker1 wrote:

@MYSL 

Use the chat bubble at the bottom of the page or send private message to  CS_Agent

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HI @walker1   the chat bubble is long gone.. at least 6 months

[MYSL]

Thanks have sent the msg to agent waiting for the reply.

[BKNS27]

@MYSL 

One of my friend had the same problem where they can send and receive text but incoming calls goes to VM.

It was a provisional backend problem that a CS_Agent can fix.

You can contact them by creating a ticket on SIMon Chatbot or private message them with the envelope icon.

[MYSL]

chatbot>> is this chat bubble?

[walker1]

@MYSL 

Use the chat bubble at the bottom of the page or send private message to  CS_Agent

[MYSL]

checked already it not on "do not disturb"

how i can get a ticekt from Cs Agent

[walker1 · Accepted solution]

@MYSL 

Check to see that you didn't turn on the " do not disturb" feature on your phone, by mistake. It happens sometimes too.

Edit....  You might want to get a ticket started for a CS Agent.

They may have to reprovision your sim card for you from their end.

So you don't waste anymore of your time.

[CSAs were needed ........... Luddite]

[MYSL]

didn't check in other phone.

not yet staying in the same area.

yes, i have checked its active.

i can make calls and text. but cant receive

[MYSL]

in the phone tab voicemail tab is marked red like when you have new msg

[hTideGnow]

HI @MYSL   did you try your sim card in another phone?

did you go to another area and try the service ?

And you logged into My Account and confirmed your account status is active?

[MYSL]

i have tried this not working. Data is working. calls directly going to voice mail.

[hTideGnow]

Hi @MYSL   try to reseat the sim card with a reboot.  It happens to me before too and that fixed it

And is data working?

[MYSL]

@walker1  every thing is updated just asking to upgrade icloud .

[walker1]

@MYSL 

Check out if your phone and apps need any updates.

[Outdoorsman]

@MYSL hi did you just activate and transfer your number from another provider? if so you need to leave old sim in your phone to receive porting request text, you have 90 minutes to reply yes 

[MYSL]

I am using the same network from last 2 years

[walker1]

@MYSL 

If you recently activated, those are the last things to work properly.

[will13am]

@MYSL , did you do a number transfer?  If you did, it is possible the transfer is in progress of failed.  

[Meow]

Did you recently port your number?

How long have you been PM customer?

What number other see when you call.SMS them?