Calls Not getting to me

[Matt3906]

I have a Huawei P20, recently I had to change payment methods because payment method expires, after changing the payment method, I haven't been receiving all Calls. Some of my friends calls have not came through, my parents and their calls don't come through. I've checked all possible settings that could be impacting this, but there is nothing wrong in my settings.

[esjliv]

@Matt3906 if you account status says Active, try :

• toggle into and out of airplane mode
• remove the SIM card and reinsert it
• perform a Reset of the device's Network Settings
• try your SIM into another phone to see it if works
• Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

If it is Suspended status, you will need to make a manual payment

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[BKNS27]

@Matt3906 

Try rebooting your phone by powering off the phone and wait 2 minutes then power back on.

See if that works.

[Meow]

Could you confirm your account is Active? Maybe payment update was not successful and your account is suspended.

Can YOU call anybody? Can you send/receive SMS? Internet is working or not?