Calling on Iphone

[PMT]

I have a new Iphone 13 Pro (never had a phone before).  I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go?  But I cannot get the phone to work; when I dial my daughter, the call fails.  Help!

[softech]

@PMT   Where did you buy the iPhone ?  from Apple store or from mobile carrier? 

If you got it from private sell, please check if the phone is blacklisted (should be good, but check for the peace of mind):

https://www.devicecheck.ca/check-status-device-canada/

Also, try to put your PM sim in another phone and test it out to see if it works

[esjliv]

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@PMT wrote:

I have a new Iphone 13 Pro (never had a phone before).  I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go?  But I cannot get the phone to work; when I dial my daughter, the call fails.  Help!

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@PMT - try restarting your phone with the Public Mobile SIM card in it.

Also, remove and reinsert your SIM card, if the reboot does not reset your network.

Can you call 611 to confirm your account is ACTIVE?

Is texting in/out working (not iMessage), i mean SMS.

[dust2dust]

Have you tried connecting to wifi and going into settings - general - about - to see if anything pops up?

[hTideGnow]

HI @PMT   Check the Carrier profile, make sure it shows Public Mobile  Also, update for the latest version

Then reboot and try again

And, do you see any network signal on the phone?  does it shows connected to PM?

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