Services are still down in Ontario and other provinces, regardless of what was stated just recently.
Customers continue to report service is down in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario and Prince Edward Island.
Just tested my Public Mobile phone (which is for my child’s use) with my other phone and some services are still not working. Thankfully, at least the text messages are functional.
1) Voice mail is not working. When a call is made to either the voice mail number or the phone’s number, it shows the word “calling” on the screen, but does not call because there is no dialling sound.
2) The Public Mobile phone has been tested on three other phones. Service for the other three phones is from Fido and Rogers. All attempts to make a call from the PM phone to another one fail. The dialling sound is not heard, but the word “calling” appears on screen as if the PM phone is attempting to connect.
3) All calls, except for one from a friend’s Fido phone, failed to connect. That one successfully connected call was likely due to just plain luck and timing, since the service outages are reportedly sporadic and unpredictable. When a call is attempted from another phone to the PM one, the caller’s phone is silent (there is no call dialling sound) and the incoming call’s number does not appear on the PM phone’s screen.
4) This massive and widespread hours-long multiple service outage across multiple provinces has cut off access to emergency services, if the need to request such help occurs, since Public Mobile’s service outage has rendered the phone mostly unfunctional.
5) All functions from other phones with service provided by another company not operated by Telus are fully functional, so the problems are not caused by the PM phone or the other phones or the any of the other service providers.
Since I have two phones, the service for the first one is from another company and these problems are not caused by the phone and we know it is caused by this widespread service outage (not the phone); I am not going to reset anything on the phone for now
Any such dumb instruction from the Artificial Stupidity System is just it’s usual blanket blame the customer and “fix it yourself” direction.
Fix the cause of the problems permanently, now that it has to be done anyway; so this doesn't occur again.
Eventually, Telus will get it’s act together and will get this fixed and stabilized.
