Call from some phone numbers always ONLY go to voice mail, never ring once on my phone.

[infocafe]

My office phone (voip-647-64xxxx) and call from my bank (1-877-xxx) always directly go to my voice mail, never have a chance to pickup. If I used fongo or another cellular to call myself at the same location. It rings fine.   All SMS/TEXT in /out are fine too. Any idea? My phone # is 416-8xxxx...

[krazykiwi]

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@infocafe wrote:

Restart in safe mode getting the same on some phone # always go to VM.

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Which PM plan do you have?

[infocafe]

Restart in safe mode getting the same on some phone # always go to VM.

[loreleibaker]

Have you tried starting your phone in safe mode? Sometimes 3rd party apps cause issues

when your phone is off

• Long press the power button in order to start the reboot sequence.
• When the Asus Logo is displayed press and hold the Volume Down button until the Android home screen appears.
• On the lower-left corner of your Zenfone 3 you should notice the Android Safe Mode mark displayed.

Have one of those numbers call you and test if it rings

[infocafe]

I did not set any blocking on my phone and double check no blocking.

[infocafe]

I am using Asus Zenfone 3 deluxe

[mimmo]

Try calling Reince from that phone to you phone.  Maybe you have some sort of call blocking?

Try sim in another phone. Should isolate phone setting vs account issue

[loreleibaker]

What kind of phone do you have?

[krazykiwi]

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@infocafe wrote:

My office phone (voip-647-64xxxx) and call from my bank (1-877-xxx) always directly go to my voice mail, never have a chance to pickup. If I used fongo or another cellular to call myself at the same location. It rings fine.   All SMS/TEXT in /out are fine too. Any idea? My phone # is 416-8xxxx...

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If all else seems to be working fine then it is probably a provisioning problem. Contact the MODs and give them the numbers that aren't working.

To get help with your account, activation, or service? Please contact the Community Moderator Team to get help with your account.They are Public Mobile support employees who can help with your issue; "https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder..."
Click here to send them a private message. 'https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  
In your message please include: PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?Provide any 3 of the following: Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date amount.

How long until they reply?  Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time]. Messages are replied to during business hours and in the order they are received.

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.Some good posts/reads: Search PM GUIDE to find some great posts and answers to many common questions.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You