@geopublic wrote:
@will13am wrote:
I don't think I am affected. I do feel for those who are. Awareness to me means posting an announcement.
@will13amOther customers have posted online the moderato's response notifying them that they are aware of the issue and are working on a fix with the tech team.
Who knows about this? Are affected customers who are probably very anxious expected to comb through various threads to find such information? I am pretty vocal about transparency. The announcements are the way to let customers know. If I am affected by this system wide issue, how would I know? What are the signatures that I should look for? Do I need to contact the moderator team separately? Are accounts being fixed individually or in bulk? Some customers are more reliant on the cell service than others. Imagine that all affected customers clog the moderator team inbox and they get no response for hours. Do you think providing some announcement details would help matters?
This is a prepaid service, customers are very vulnerable to account glitches. Frankly, the level of service is not where I think it should be. Hopefully my service provider is in agreement. Being open with customers is part of the quality of service.
/RANT
