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Call display name

Autumn_70_68
Great Neighbour / Super Voisin

The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? 

Thanks,

Carole

3 REPLIES 3

DennyCrane
Mayor / Maire

Telus (and by extension Koodo and Public Mobile) does not have outgoing name display like Rogers does. If the wrong name is showing up on caller ID it's either because the person you're calling has the number stored in their contacts under that name, or more likely their phone is using a third party service to lookup the name associated with that number and displaying it for the incoming call.

My Pixel phones do this, for example. When the caller ID number comes in the phone reaches out to the interwebs to see if the number is associated with a known name or business. Even for outgoing calls my phone will often do this if I'm calling a business (i.e. when I look in my call logs I'll see the business name, even though it's not in my contacts).

You'd probably have to find these third party services and try to convince them to update their records, but I have no idea how that works or whether you'll have any luck.

hairbag1
Mayor / Maire

@Autumn_70_68 

the display name isn't a Public Mobile function. If the person at Telus says it can be changed...have him do it. Alternative...start your own business with that name...😄

Chalupa_Batman
Mayor / Maire

Hello @Autumn_70_68 

Sadly that can not be done.

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