Call charges

[shwenam]

Recently I have taken mobile connection from public mobile with Canada wide call facility. When I am calling Toronto from Moose Factory, ON it says long distance call charges may apply. Do I have to pay extra fees to call Toronto from Moose factory?

[will13am]

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@darlicious wrote:

@will13am  @computergeek541  Am I missing something here? Or did I not explain my point well enough.? The suggestion I was making to the OP was to let the call go thru rather than hanging up and dialing (1) before the number because she would waste plan minutes by redialing. We are aware of the t of s stating the clock starts once you dial the number not once the call connects. Although we don't generally think pm charges this way it's in there for a reason. As the user from a few weeks ago discovered after hanging up and redialing without the (1)...100 times and being "charged" one minute for each call despite not ever connecting to the intended recipient.

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TBH, OP's question was answered in the first response.  Everything else was extraneous. 

[darlicious]

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@computergeek541 wrote:

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@darlicious wrote:

@computergeek541  There was a user a couple of weeks ago complaining that all her plan minutes were used up despite not being able to make a call....because she kept getting that message. She kept hanging up after 5 seconds or so.... and did the same thing 100 times.

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Then we have another bug because that's not even a completed phone call.

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@computergeek541  It seems it was an issue for this particular user for one month (october) only. The renewal reprovisioned the account. The message went away along with the apparent problem. But who is to say that the minute charges on incomplete calls do still occur? However the user simply doesn't notice because they are not hanging up now that there is no message.

[catchat3]

I've received that automated message when calling certain numbers. Even though my # and the person I'm calling/ their # is in the same town as me. It's weird but I haven't been charged it. Like others have said, put a 1 in front of the number you are calling. That'll help get rid of that automated msg. 

[computergeek541]

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@darlicious wrote:

@will13am  @computergeek541  Am I missing something here? Or did I not explain my point well enough.? The suggestion I was making to the OP was to let the call go thru rather than hanging up and dialing (1) before the number because she would waste plan minutes by redialing. We are aware of the t of s stating the clock starts once you dial the number not once the call connects. Although we don't generally think pm charges this way it's in there for a reason. As the user from a few weeks ago discovered after hanging up and redialing without the (1)...100 times and being "charged" one minute for each call despite not ever connecting to the intended recipient.

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"As suggested put a (1) in front of the number if you forget and you don't want to waste plan minutes just stay on the line and your call will connect afterwards" can be read as the 1 being the thing that saves the minutes. Based on what I now know you're trying to say, there's a missing period.

[computergeek541]

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@darlicious wrote:

@computergeek541  There was a user a couple of weeks ago complaining that all her plan minutes were used up despite not being able to make a call....because she kept getting that message. She kept hanging up after 5 seconds or so.... and did the same thing 100 times.

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Then we have another bug because that's not even a completed phone call.

[darlicious]

@will13am  @computergeek541  Am I missing something here? Or did I not explain my point well enough.? The suggestion I was making to the OP was to let the call go thru rather than hanging up and dialing (1) before the number because she would waste plan minutes by redialing. We are aware of the t of s stating the clock starts once you dial the number not once the call connects. Although we don't generally think pm charges this way it's in there for a reason. As the user from a few weeks ago discovered after hanging up and redialing without the (1)...100 times and being "charged" one minute for each call despite not ever connecting to the intended recipient.

[will13am]

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@darlicious wrote:

@computergeek541  There was a user a couple of weeks ago complaining that all her plan minutes were used up despite not being able to make a call....because she kept getting that message. She kept hanging up after 5 seconds or so.... and did the same thing 100 times.

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The warning does cut into the call timer but so does the rings.  Back in the day when most plans have limited minutes, calls were by the second and the timer starts when talk starts.  Now most plans are unlimited calling and add-on minutes are cheap.  Personally I wouldn't split hairs over a few lost seconds. 

[darlicious]

@computergeek541  There was a user a couple of weeks ago complaining that all her plan minutes were used up despite not being able to make a call....because she kept getting that message. She kept hanging up after 5 seconds or so.... and did the same thing 100 times.

[computergeek541]

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@darlicious wrote:

@shwenam  As suggested put a (1) in front of the number if you forget and you don't want to waste plan minutes just stay on the line and your call will connect afterwards. The $5/500 minutes  add on is a good addition to these $15 plan and will roll over each month until used up.

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I do not believe that dialing the 1 or not is going to influence the amount of minutes used on a limited minute calling plan.  We're talking about a few seconds here, but even so, I highly doubt that the network-end calulated call timer is gong to start until after that message has finished playing.

[computergeek541]

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@shwenam wrote:

Recently I have taken mobile connection from public mobile with Canada wide call facility. When I am calling Toronto from Moose Factory, ON it says long distance call charges may apply. Do I have to pay extra fees to call Toronto from Moose factory?

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That call actually is long distance, but it's included in your plan. Whe placing a call through the Telus network, a check is done whether a call is long distsance. When they play that message, they're not checking which plan you have. 

[darlicious]

@shwenam  As suggested put a (1) in front of the number. If you forget and you don't want to waste plan minutes just stay on the line and your call will connect afterwards. The $5/500 minutes  add on is a good addition to these $15 plan and will roll over each month until used up.

Edit: Punctuation added.

[shwenam]

I will try. Thanks

[shwenam]

Thanks.

[mimmo]

try putting a 1 infront of the number that will probably get rid of the automated message.

[Dunkman · Accepted solution]

@shwenam 

No, you will not be charged extra with Canada wide calling.  It is an automated message.

Actually, with PM, there will be no overages or surprise charges.  If you don't have the feature or ran out of data, it just stops working.