@CSagent Payment and system error

[Laundryprincess]

I need to update my payment method. I cannot login to my account due to system error. Is there another way to update my payment information?

@csagent

[Laundryprincess]

No service. I get the regular menu when calling 611 - however, there is no option to update my pay.

[darlicious]

@jsulzenbacher 

If you are already paid or you have an account balance your payment card won't be charged. The payment system will always debit from the available funds first hopefully the payment extension won't roll a full renewal thru the system like it did with the massive autopay failure on April 1st of this year.

[darlicious]

@Laundryprincess 

Do you still have service? What message do you get when you call 611?

[Laundryprincess]

I submitted a ticket. waiting for reply. Thanks!

[hTideGnow]

HI@Laundryprincess is your account and service already suspended?  or you still have time?

if you have time before renewal, just wait

if not, open ticket with CS agent by message: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Laundryprincess]

It's blocked due top fraud.

[jsulzenbacher]

My payment was meant to come out today. I had to purchase vouchers so I could return calls. Is my credit card going to be charged now?

[J_PM]

@Laundryprincess

Apologies for the inconvenience.

We’re continuing to work on a solution to this issue, and are going to do everything we can to keep our customers connected. During this time, all customers unable to process payment for November 3, will receive an extended pay period until November 4.

- Thank you

[darlicious]

@Laundryprincess 

Has your card on file already expired or been canceled? When is your renewal?

[JK8]

@Laundryprincess 

If you cannot wait contact an agent.

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