CS_Agent

[ashikayy]

Hi there. Can I get a CS_agent to get in contact with me??

[Chalupa_Batman]

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@ashikayy wrote:

Hi there. Can I get a CS_agent to get in contact with me??

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Hello @ashikayy 

Public Mobile is a self serve service. These forums are your first point of contact to get any help if another community member can share their wisdom with you. However, if you feel it's above their knowledge, you yourself can contact a CS Agent. If you have the ability to log in, this is the proper way to contact them.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Handy1]

@ashikayy  Sorry they won’t contact you , instead you must engage them for help 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @ashikayy 

there is a chance Community can help if you want to share,

but if it is account related, then yes, check with PM support agent.  Only way to get them to help is to submit ticket.

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage