trying to get into account to make changes

[JTA1]

Would like to get into my son's account to make changes but we can't seem to figure out what email is set up with his phone number.
I'd like to increase his plan but can't get in to make any changes
The email we thought it was doesn't get any notices sent to it when we try to reset things via the website so I'm hoping someone can help us figure out what email to use.
I believe we set this up originally in 2020 or 2021.

[JTA1]

thanks for the info

[Handy1]

@JTA1  Easy for support to help you gain access to the account 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @JTA1 

your son account probably not setup properly when EverSafe login was introducted like 2 years ago.  But no worries, support agent can help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage