CPO Phone $30 Credit

[Meowington]

Hi.

I purchase the phone during the black Friday sales and within the time eligible for the $30 credit for future 6 month which the credit will start applying to me on/after Jan 5, 2023. I haven't see any update or credit to my account. Did anyone else start getting the $5 credit for the 1st month of 6th months yet?

Or Do i need to wait longer ?

Or Do i need to contact to contact to CSA for detail?

Meowington

[ewelinagrudzien]

I haven't got mine yet either 

[softech · Accepted solution]

@Meowington   we got the friend referral $5 x 5 months  last Friday, so, your credit should start coming too, I think

do you use the same email address to buy the phone as your My Account?

Open ticket with PM Support to have them confirm if they have your name/email on the list

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there