Well @CURTIS13, if you are a Public Mobile customer, it’s very likely for Public Mobile services.
If you’re looking at the payment breakdown of charges on your account, these charges are sometimes separated into service/data components as part of the overall plan cost
So you could be seeing a breakdown cost, and the partial amounts are confusing. The sum of the two parts should total your plan cost (minus any rewards left over if you were on the legacy reward plan and/or you had an available balance carried over from your last cycle)
If the above description does not help, you can ask Public Mobile employees to consider your question by contacting them as follows:
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
