05-29-2020 02:59 PM - edited 01-05-2022 10:57 AM
Is it just me or everyone can't load their self serve account? After purchasing the $15 1gb add-on I could no longer get into my account. Could be just a coincidence. I already cleared the cache and etc still won't load.
Solved! Go to Solution.
08-31-2020 03:08 PM
@Bruce3 in this case there ws a major outage and the solution was to wait for the self service account to come back online. In your case try the forgot password link to get back into your self service account. If it fails contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-31-2020 03:07 PM
@Bruce3 this post was from may. Reading it, it sounds like public mobile website was having server issues and people could not log into their account. This happens sometimes (actually happened yesterday for a bit)....the solution was.. Public Mobile got their servers running again lol
08-31-2020 03:01 PM
Am I missing something what was the solution?
05-29-2020 03:38 PM
It's back. I could access it now. Thanks all for the reply. Have a wonderful evening.
05-29-2020 03:21 PM - edited 05-29-2020 03:21 PM
l couldn't either (Ontario), however I could on a laptop. What prompted me to look was an email asking me to come back to Public Mobile. I have never left although I want the discounts offered!
05-29-2020 03:08 PM
@buang99 same here in Nova Scotia.
05-29-2020 03:06 PM - edited 05-29-2020 03:06 PM
@buang99 Same here... Vancouver, BC. Have to wait....
05-29-2020 03:03 PM
Ditto. Victoria, BC
05-29-2020 03:02 PM
@buang99 I'm getting a white screen too. Toronto using Google chrome. Try again later. Stay safe.