I have not registered my account / transferred my number. I have been charged. This is a nightmare. I do not want to use public mobile. No one to talk to. I currently have Koodo self serve and never had all these issues. When I sign in it just starts trying to get me to sign up for a new subscription but I have already apparently paid for one.
You have activated an account and supplied your credit card info. Public is prepaid as you have found out. Contact a CS agent and you may receive a refund if you have not used the service. Generally, there are no refunds.
follow guidance provided by Handy1 and send a message to Customer Support...they'll look into it to see if you were actually charged or not. I'm surprised you could be charged without successfully creating a PM account.
They charged me. I started setting it up and then got locked out. I cancelled the number transfer with my original provider. They can see the cancellation on their end and that I was never on Public Mobiles network
