CAN US not working in US

[Tiffany3001]

Hi!

I have a CAN US package for 20G of data and u/l talk and text. Every time I go to the US it never works. I'm currently in the US now and it still isn’t working. 

Any advice?

Thanks!

[Tiffany3001]

So, what your saying is that the phone won't work to make a phone call in the US? 

[slusagm]

Just to add, the phone is not 9n PM VoLTE whitelist but data should still work 

[Chalupa_Batman]

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@Tiffany3001 wrote:

S20+ 5G

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Ya. The Samsung S20 isn't a phone Public Mobile has whitelisted as an acceptable phone to use with the service. I honestly don't know the reason why. But, try checking the IMEI number with this link and see if they say it's an OK phone to use.

https://www.publicmobile.ca/en/get-help/articles/volte

[slusagm]

What does not work? Data or voice?

If voice is the only problem, it is an issue that the phone is not VoLTE whitelisted with PM 

If data, make sure roaming data is enabled on the phone 

[Tiffany3001]

Thank you, I'll try this

[Tiffany3001]

S20+ 5G

[Chalupa_Batman]

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@Tiffany3001 wrote:

Hi!

I have a CAN US package for 20G of data and u/l talk and text. Every time I go to the US it never works. I'm currently in the US now and it still isn’t working. 

Any advice?

Thanks!

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Hello @Tiffany3001 

What phone are you currently using?

[softech]

@Tiffany3001 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working