CAN'T SEND/RECEIVE CALLS TEXTS

[Siv20]

Hi there,

It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist? 

T

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[slusagm]

make sure you remove the old sim card, or if old one is eSIM, please disable it

and Reboot phone and Reset network settings

but if you still cannot make and receive calls, it is a sim provisioning problem.  Please ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Yogan_Ys]

Hi there,

It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist? 

Thank you!

[slusagm]

make sure you remove the old sim card, or if old one is eSIM, please disable it

and Reboot phone and Reset network settings

but if you still cannot make and receive calls, it is a sim provisioning problem.  Please ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage