Brayan

[BRAYANDONIS]

I want to transfer my eSIM to a physical card.
What can I do? I've been trying to contact customer service for hours and nothing.

[BKNS27]

@BRAYANDONIS 

You can pickup a SIM from Amazon for $4.99 compared with PM for $10 which may take up to 3 weeks to arrive.

Change the eSIM to SIM in your account under the Profile section.

[Dunkman]

@BRAYANDONIS 

You don't need to contact customer service agent to change SIM cards.  You will need to do it yourself via your self service account. 

Here is additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

[Yummy]

You have to purchase physical SIM and then to transfer number through My Account at PM site.

Go to Profile where you can:

- Change phone number

- Change SIM number

- Transfer Phone Number