Bought data add on not working

[Samaramarie]

Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

[Phil_Adelphus]

@Chalupa_Batman  Perhaps Public Mobile needs to update their website?

I don't know why, because it is kind of misleading, but on the Shop page those are listed as top add-ons, not all add-ons.   I think we all look at the top add-ons without necessarily thinking to log in and go to the full list or realizing it is different.  I know I did at first.

[softech]

Yes, there is also the 3GB data add-on for Canada for $30

[Chalupa_Batman]

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@Samaramarie wrote:

Hello! I purchased an add on of 3gb of data and it’s not working, I can’t use my data at all.

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Hello @Samaramarie 

I just wish to confirm a few things here. Did you purchase a data addon to use in Canada or the US? The data add on in Canada is only 1GB at $15. The US add on which is used only in the United States is 3GB at $25. That is meant for roaming in the United States. So, with that being said, which did you purchase and the intent?

EDIT: Thanks to an unnamed source, 😉 , there is a 3GB data addon for Canada. 

Perhaps Public Mobile needs to update their website?

You get THIS when you log in to purchase. 

[softech]

@Samaramarie

Did you buy the correct Data add-on?  

Make sure you don't have any data limiter set, disable it.  then reboot phone and try again

If still fail, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there