Bought a wrong add-on

[Huan]

• I accidentally bought wrong add-on of US roaming data, how could I change to canada data or cancel it?
• thank you!

[hTideGnow]

hi @Huan 

keep checking this private inbox page, they reply within 1 to 2 hours 

       https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In case you want to check what you sent, here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

[Handy1]

@Huan  They  usually reply with in the hour sometimes longer . Just keep n eye on your community inbox for a response 

or use this link to it ( community in box )

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Huan]

Thank you! I submitted a message, but I can’t find it and have no idea where I can find any response

[hTideGnow]

hi @Huan sorry, PM support model is different, no call center to call but just via messaging. Please submit ticket by message 

[hTideGnow]

hi @Huan PM is prepaid carrier and usually do not provide refund.  But support agents usually will help ,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Huan]

Thank you! I prefer to a real agent? But I failed to find a suppprt number

[Handy1]

@Huan  You can submit ticket with support and see if they can reverse it for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437