Blocked out from my account

[ckritz1]

I can log in to the community but not my account because i forgot the password and security answer. What can I do, as I need to get into my account..

[ckritz1]

What's the link?

[Martin]

ckritz1,

On April 6, Cyber replied, advising you what to do.

[ckritz1]

I've forgotten my password for my account and my security answer, how can i still get access to my account or can I not?

Amasa.

[Cyber]

Hello @ckritz1,

You can speak to a live representative if you are an older customers (before January 27, 2015). If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

After this date, you can ONLY contact Public Mobile by email. 

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "My Account"

  - Choose "Passwords"

  - Choose "I have a question related to my PIN or password"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will answer you in a delay of 24-36 hours.