Black Friday Subscription Change

[Freckler]

I am currently on a $120/90-day plan and changed my subscription to the ($34 5G 20gb) plan on my next renewal.

I later became aware of the newer ($34 4G 30gb) plan and wanted to switch.
I read one of the answers in the forum saying to cancel the subscription change first and then switch to the newer ($34 4G 30gb) plan.

I tried that but neither the ($34 5G 20gb) nor the ($34 4G 30gb) plans are showing as options now.

Only 3 options are now available to me.
($40 5G 40gb), ($25 3G 1gb), and ($15 3G 250mb).

I've tried clearing the cache, incognito, different browsers, different PCs, and the Phone App, and I can't seem to change to the ($34 4G 30gb) plan or even get it back to the ($34 5G 20gb) plan like it was.

Is there any way I can fix this or have someone preferably switch my renewal to the ($34 4G 30gb) plan.

[softech]

@Freckler 

the $34-30GB still available on my own My Account

So, if private windows still not showing, try a different brower.  If still not found, reach out to support and ask them to schedule a plan change for you

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Freckler]

Yes, I first cancelled the change to keep it on the current plan, once that was complete I tried to change to the newer ($34 4G 30gb) plan but it does not show.

Despite using private window or trying different computers and the phone app to login with, I only receive 3 options that do not include the ($34 4G 30GB) plan while the options bar is set to "All". 

Thank you for the link you've provided, I've sent a message.

[Phil_Adelphus]

@Freckler  Can you not just select cancel change to keep it on the current plan?  I still see the orher plans but there have been posts about not seeing all even though available.  I assume you have selected All at the options bar so send a private message to support and see if they can help. Go to this link and explain the problem. They will reply at your community inbox top right envelope icon or at Messages from your avatar if no envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437