Billing

[Fgomes]

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is  happening ..there is no customer service to talk to...do I get the credit in my bank accounts  please respond ..

[geopublic]

@Fgomes  Your credit card statement shows you PM renewal cost plus tax. The payment history link on your selfserve only shows the amount without any taxes applied.

[computergeek541]

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@Dunkman wrote:

@Fgomes 

Maybe screenshot your payment history page. That would provide more information.  

Don't forget that you have to pay taxes on top of the plan fee.

For example, $23 x 13% tax = $25.99

So, you might be charged properly.....

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I believe that the charges might not be right. When someone says the "last bill", I realize that means the one that just past, but because the member is using an amount as a of point of comparison to prove a point,  I beleive that $25.99 could be the amount that has usually been charged, but not this tijme.  @Fgomes , can you clarify?

[Anonymous]

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@Fgomes wrote:

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is  happening ..there is no customer service to talk to...do I get the credit in my bank accounts  please respond ..

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Money almost never flows back to your payment method. The rewards reduce the plan cost and you get charged the according taxes on that as above.

[Dunkman · Accepted solution]

@Fgomes 

Maybe screenshot your payment history page. That would provide more information.  

Don't forget that you have to pay taxes on top of the plan fee.

For example, $23 x 13% tax = $25.99

So, you might be charged properly.....

[computergeek541]

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@Fgomes wrote:

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in my bank account...what is  happening ..there is no customer service to talk to...do I get the credit in my bank accounts  please respond ..

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There is customer service to discuss this with, just not over the phone.

When there are missing credits, you need to open a ticket by using https://publicmobile.ca.ada.support/chat/ .  Once you've opened that link, type in "rep".