I received an email that my account has been put on hold because payment was not received. However I have pre-authorized payment, so wondering what the status is. And I was charged 21.85$ on August 5th for top-up something but I have no clue what it is. Because I didn't have anything added to my account. Please advise me.
Just ignore it. It was a mass email that the system sent out. Just another glitch in the system. As long as your service is working, everything is fine.
