@Ahmed2737 wrote:
I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment
Hello @Ahmed2737
Thought I'd jump in here as I've seen this issue happen plenty of times here on the forum and it's happened in person.
The Public Mobile website has known cache issues. Go into your settings, find cache, clear the lifetime of it, close the entire browser, restart it and try again. This should resolve it unless you've tried more than 3 times. 3 times will block you for security reasons for 24 hours.
Another option, which I have found much more successful is changing it on the app. The app works much better than the site. Yes, it too has cache issues, but at least you can, if you own an Android, go into your App settings and clear the app cache and data, restart and try again. Hope this helps. FYI, going into incognito mode isn't 100% affective if you've already hit the limit of 3 already.
