Bill Adjustment

[ashrafmanman17]

Hi team,

I had set auto payment in my account. 

But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.

I need refund .

Please Help 

[Jb456]

Hey @JoyLuck  is back. Nice to see you! Hope you had a wonderful holiday season. All the best in 21!

[cavemantoronto]

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@ashrafmanman17 wrote:

Hi team,

I had set auto payment in my account. 

But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.

I need refund .

Please Help 

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Did you port out? If you asked for port out, see if Public Mobile plan still works. If it works, porting didn't complete. If you ported out after rewewal, there's no refunds.

[JoyLuck]

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@ashrafmanman17 wrote:

Hi team,

I had set auto payment in my account. 

But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.

I need refund .

Please Help 

---

This is prepaid. No guarantees you will receive a refund. You will need to talk to a moderator and let them decide.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[HALIMACS · Accepted solution]

Hi @ashrafmanman17 

As public mobile is a prepaid service, if you ported your number AFTER the auto payment, you'll be out those funds.