Being charged twice

[Jess17901]

I went to check my bank account and it is showing that I am being charged for this month twice for the same amount. It does not make any sense as I am set up for automatic payments every month.

Can someone suggest what to do.

Thank you.

[CrestFallenPhil]

You are correct, I messaged CS_Agent through Public Mobiles messaging. My mistake 👍

[computergeek541]

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@CrestFallenPhil wrote:

This happened to me. I contacted Public using their email service and they refunded the charge. Took about 7 days total. 

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Public Mobile doens't provide customer sevice over e-mail.

[Jess17901]

Hi Halimacs,

Thank you for your help and response. This helped a lot.

kind regards,

[CrestFallenPhil]

This happened to me. I contacted Public using their email service and they refunded the charge. Took about 7 days total. 

[HALIMACS · Accepted solution]

@Jess17901 

First, make sure that one payment isn't pending and the other authorized. Sometimes pending payments drop off and do not become actual charges.

You may also want to confirm that the additional payment is not showing under your available funds, in your PM account, which means it can be used for future services

If you were definitely charged twice and both payments are authorized on your account, contact the customer support agents for refund of one of them.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.