cancel
Showing results for 
Search instead for 
Did you mean: 

Being charged extra every month

satyamag
Great Neighbour / Super Voisin

I've 2 SIM cards from public mobile and I've registred for autopay for both SIMs with same credit card. When I checked my credit card staement I can see I am being charged three times a month. I've been charged extra from last three months. @CS_Agent Can you please help me with this? 

3 REPLIES 3

srlawren
Retired Oracle / Oracle Retraité

@satyamag I'm not saying you're wrong, it's just that almost always when people think there are geting an extra charge, there is something else that ends up being the cause. For example, did you maybe do an immediate plan change on one of the lines?

 

Like @JL9 said, can you please black out personal details from a screen capture of your credit card statement (just the parts with the Public Mobile charges is fine) and post it here?

 

 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

JL9
Mayor / Maire

Do you have screenshots with personal info blacked out?

vp6853
Good Citizen / Bon Citoyen

Are the amounts all on the same day for the same amount?

 

What does the transaction history show?

Need Help? Let's chat.