10-05-2021 08:20 PM - edited 01-06-2022 03:29 AM
Hi there,
I just activated my sim card.
I took a new phone number and I'm able to log in to my account.
However, my phone not works. I tried to restart, removed sim, and many other actions but nothing happened.
I tried to call my new number by another phone. Someone picked up!!
I don't know what happened and need your help.
Thanks.
Solved! Go to Solution.
01-06-2022 02:15 AM
Common boo boo or not, this just happened to me!? Guess what, I kept my number but ... what of the other guy's number ... are we on a party line now!? Can he hear my conversations or I hear his!? Did I just unknowingly, yet legally, steal his number!? Upon him veryfying that his number was the one I indeed picked, and my sister calling that number and him answering after the site said my card was active yet my phone hadn't synced yet, gotta wonder about security hear ... or lack of!?
10-08-2021 12:11 PM
10-08-2021 11:36 AM
Dear my friends,
The issue is solved by CSA.
Thank you so much for your support.
Cheers.
10-07-2021 10:14 AM
Thank you.
I really appreciate that. Surely I will contact CSA.
Best wishes
10-06-2021 08:32 PM - edited 10-06-2021 08:32 PM
@nhohanoi : To elaborate on whatever the above was trying to say...we fellow customers can very often offer workarounds and tricks to get your service working without needing to talk to the CSA's.
In your case, it might be coincidental with an outage today.
Have you rebooted your phone? Or flipped in/out of airplane mode? Both?
Can you log in to your self-serve account and manually add another $1 into your account. That has been known to sometimes give your account a bit of a kick.
Does your account show the new number that you changed to?
There's also a known workaround of temporarily suspending your service. But lets try the couple options first.
10-06-2021 08:20 PM
@nhohanoi wrote:Hi,
My issue is:
- 2 days ago, I activated new sim card, got new number and found that someone has been using this number.
- Changed to new number -> phone has no signal.
just to you know all member in here they are customer like me and you and we try to help other customer what they are have a lot of nice information maybe you getting help with out contact to customer service by CSA, but in your case you have to contact to CSA to them allowed to check it in your account and in here no one can help you and going in your account only by them CSA. don't lose your time, send to them and let them check it for you.
Good Luck...
10-06-2021 08:07 PM
@nhohanoi wrote:Hi,
My issue is:
- 2 days ago, I activated new sim card, got new number and found that someone has been using this number.
- Changed to new number -> phone has no signal.
@nhohanoi Yes, I remember your case
it is just unfortunate . One after another. Give PM another chance 🙂
I would wait for couple hours, or even till tomorrow morning. The issue is certainly not resolved yet. Telus has its initial tweet about Winnipeg at around 4pm and then an updated one around 6pm. So, give them a bit more time.
Reboot your phone every hour to see if any good news. If tomorrow morning still no sign of connection, then open a ticket with CS Agent.
10-06-2021 08:04 PM
Hi,
My issue is:
- 2 days ago, I activated new sim card, got new number and found that someone has been using this number.
- Changed to new number -> phone has no signal.
10-06-2021 07:40 PM - edited 10-06-2021 07:41 PM
@nhohanoi there is confirmed outage in Winnipeg
10-06-2021 07:40 PM
@nhohanoi wrote:I'm from Winnipeg, Manitoba,
What exactly is YOUR issue here, can you explain?
Please read here for some info. related to your area:
10-06-2021 07:38 PM - edited 10-06-2021 07:46 PM
10-06-2021 07:37 PM
Thank you. I found that there is no outage in my area.
10-06-2021 07:36 PM - edited 10-06-2021 07:37 PM
@nhohanoi Winnipeg is affected by this outage. There is no confirmation that issue is resolved. You might want to wait couple hours until the issue is resolved. Try to reboot your phone in the mean time until it starts working
10-06-2021 07:35 PM
10-06-2021 07:34 PM
I'm from Winnipeg, Manitoba,
10-06-2021 07:22 PM - edited 10-06-2021 07:38 PM
@nhohanoi wrote:I made it and got a new number but nothing works.
This number is unavailable.
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
or can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
10-06-2021 07:21 PM
@nhohanoi where are you ? Not sure if it is related, There is system issue today affecting Ontario and Quebec. Maybe this is causing your problem now?
10-06-2021 07:19 PM
I made it and got a new number but nothing works.
This number is unavailable.
10-05-2021 08:24 PM - edited 10-05-2021 08:25 PM
@nhohanoi this thing happened before. PM might have given you a number that already assigned. That is a common boo boo for Telus/Koodo/PM.
Since the number is already assigned, there is no way to keep this number
Logon to My Account and Click Change Phone number and pick another number.
10-05-2021 08:23 PM
if you have a new number I would say to change your number will be the best option,
How Changing Your Number
You can change your phone number up to 4 times every 30 days after you’ve activated. To change your number after activation, go to your Self Serve Account here link and:
or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck...