Available Funds credits refunded when account is cancelled?

[PMLoyalty]

On the grandfathered $25 monthly "1GB at 3G Speed, 30-day plan" and planning to close my account by switching & porting phone number to Fizz.

Available Funds has $50 pre-paid credits. How will I get refunded? Should I request a refund i.e. via cheque, e-Transfer, or to credit card on payment method on file before closing?

[computergeek541]

---

@PMLoyalty wrote:

Thank you so much for prompting me to check web browser AND the app to see what plans are available! Logged into my account in web browser and sure enough the $23 plan (6GB at 4G speed) is available. I'm happy to switch to $23 plan as it will fit my needs perfectly.

Next detail I'm trying to figure out is whether $79 Available Funds will be retained in my account if I switch or there's a chance I may forfeit the credits. Wording on "Change on Renewal" option concerns me...

• "Change Now" option makes sense "Deduct $23 from Available Funds"
• "Change on Renewal" option presents "Payment will be charged to your registered card on Jul 31, 2024"

Why would the second option not simply deduct from Available Funds? Does it imply I will be forfeiting $79 credit?

---

When chaning form one Public Mobile plan to another Public Mobile plan the funds in your Public Mobile's available account balance never get forfieited.  Whatever balance that is there will go towards paying for the new plan.  The difference between Change Now and Change on Renewal has to do with when you will be charged for the plan.

 It's actually the Change Now option that causes money to be lost.  It's not available balance that gets forfeited but rather the previous payment that you made on your old plan that gets forfeited. There would be no refund on that payment and you would lose the remaining time on the plan that you already have.

[PMLoyalty]

Thank you so much for prompting me to check web browser AND the app to see what plans are available! Logged into my account in web browser and sure enough the $23 plan (6GB at 4G speed) is available. I'm happy to switch to $23 plan as it will fit my needs perfectly.

Next detail I'm trying to figure out is whether $79 Available Funds will be retained in my account if I switch or there's a chance I may forfeit the credits. Wording on "Change on Renewal" option concerns me...

• "Change Now" option makes sense "Deduct $23 from Available Funds"
• "Change on Renewal" option presents "Payment will be charged to your registered card on Jul 31, 2024"

Why would the second option not simply deduct from Available Funds? Does it imply I will be forfeiting $79 credit?

[maurelle · Accepted solution]

---

@PMLoyalty wrote:

Please pardon my ignorance but what is BTS?

Okay waiting for Black Friday is promising and there should be lots of providing offering very competitive new activation offers so I will keep that in mind. I re-checked my balance it's actually $80 not $50 as I thought I tracked.

---

BTS = Back To School... Freedom's offerings are already out, but there's a reasonable chance that others follow. And yes, $80 brings you closer to Black Friday.

You should check both, account in web browser AND the app to see what plans are available to you. I've found several instances where there were different offers between the two. For the same account. Also, check back often, it seems very dynamic these days. If you see a plan that you like, schedule a plan change for next renewal right away. You can always cancel or change a scheduled change up to renewal night.

[Phil_Adelphus]

@PMLoyalty   AFAIK only new activations are eligible for the $19 plan on 4G speed.

Sorry, yes you are right based on the Shop page, it recently changed to new activations only although it was available to everyone for quite a while (but only if you logged in to your account to look at what was available, it was never advertised).  I thought a couple of people recently said that they still see it in their account but now that it seems plans available are customized, and also they differ by province as they always have, I've no idea any more what others are seeing!  Best to check what you see available in your account when logged in, and not what is on the public Shop page.

[PMLoyalty]

Please pardon my ignorance but what is BTS?

Okay waiting for Black Friday is promising and there should be lots of providing offering very competitive new activation offers so I will keep that in mind. I re-checked my balance it's actually $80 not $50 as I thought I tracked.

[PMLoyalty]

AFAIK only new activations are eligible for the $19 plan on 4G speed. My first choice was actually to simply switch from PM's old $25 to $19 plan but I assumed I'm not eligible as an existing customer. Another way of PM screwing it's loyal decade-long customer.

[Phil_Adelphus]

@PMLoyalty  As noted you will forfeit the $50 if closing the account but remember your PM account needs to be still active until the port out completes, then it closes automatically. It sounds like you already know that, but just to be sure.    The PM $25 plan is now $19 by the way although now increased to 4G speed instead of 3G so you might want to switch to that while running out the $50 (making sure to select change on renewal and not change now).

[maurelle]

---

@Chalupa_Batman wrote:

Hello @PMLoyalty 

There are no refunds here at Public Mobile. If you have $50 in credits, you should use as much as you can of them and then port out towards the end of your cycle. If the Fizz offer is for a limited time, I'd suggest grabbing it, then when the $50 has run out and you're close to the end of cycle, then you can port out.

You are more than welcome to reach out to a CS Agent but they won't refund you.

Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

---

Unless something has changed in the past couple of weeks (or this is only the case outside of QC?), Fizz is unique among Canadian providers that way: You can only port in a number on activation... So, unfortunately, your suggestion works for any other provider, but not Fizz (so far).

Having said that, Fizz has just moved from "introductory" to standard pricing (again, outside of QC). Actually using up those $50 brings the OP into the range of potential BTS offers or get them half way to BF...

[Chalupa_Batman]

Hello @PMLoyalty 

There are no refunds here at Public Mobile. If you have $50 in credits, you should use as much as you can of them and then port out towards the end of your cycle. If the Fizz offer is for a limited time, I'd suggest grabbing it, then when the $50 has run out and you're close to the end of cycle, then you can port out.

You are more than welcome to reach out to a CS Agent but they won't refund you.

Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)