07-28-2017 05:35 PM - edited 01-05-2022 02:32 AM
Solved! Go to Solution.
07-28-2017 06:22 PM
excellent!
thanks for the detailed response.
07-28-2017 05:45 PM
If today is your payment due date (as listed in account overview page), here's what to expect:
1. Expiration of completed period. Account will show "plan expired" on payment due date.
2. Conversion of all rewards to available funds at midnight; rewards reset. Payment is not collected yet at this point. Account will now show "Your account has been suspended" in big red letters.
3. In the early hours of the morning (July 29), available funds will be used (if any), credit card will be charged (if necessary), and plan will be renewed. Account status will then show as "active."
Throughout this process, your service should be uninterrupted. You only need to contact a moderator for help if your service actually stops.