Hello,
I got a rude surprise a couple of days ago to find my autopay failed.
So naturally, I read the forums here.
Its been 2 days now with no response. So it seems like operating procedure is to post here.
I normally use a Chase Canada Visa. This worked the first time when I setup the account a month ago.
The autopay failed to renew, so I tried a few dozen times to make it go through with various addresses that might work.
I then tried my other Scotiabank Visa, which I normally use for emergencies. This also failed.
I called both companies, Chase said they have no history of any authorization attempts.
Scotiabank says it was successful but PM is only charging $0 to the account.
I've tried many ways to pay including manually trying to load the balance or even $1.
So, I asked a relative of mine if I could test their credit card. It works fine.
The only difference is that they have a MasterCard.
The details are identical.
I even tried putting my middle initial into the name fields.
I tried capitalization and lowercase.
I tried typing Road and Rd, for the address.
I also tried removing the Visa from the account and adding it back to no avail.
The cards work fine for everything else in my life including online bill payments for other services.
I would like to avoid using the MasterCard, as I collect points on my Visa and its not my card to autopay with, thus causing me lack of rewards.
All in all, everything is fine on my end it would seem your payment processor has a vandetta against Visa.
If someone at PM could reach out to me and resolve this matter, I would like to use my Visa and to get my phone back online. I understand this is a "beta" and some kinks are to be expected. However, I feel a bit betrayed by the lack of responce in the typical 48hour window.
Thanks for taking your time to read this.
Here is the error.
Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.
