Autopay Fail

[Junybbun]

So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........

It's extremely frustrating to have same issue over and over and PM does not improve on obviously issue. Plus PM foes not seem to understand how frustrating it is to have phone services suspended for no reason and I cannot get immediate help either.. . PM offers good price but seriously they are incompetent.

[Junybbun]

Thanks I will try that ! 

[Junybbun]

And this was their reply last Oct:

"Thanks for contacting us.

I went on your account and saw that through a top up, you were able to reactivate your account, which shows that you understand our system, which is very nice

We currently have an issue with autopay, it is a known problem that we are working on. I offer you my sincere apologies for this, also don't worry., we are working to fix it.

[Anonymous]

Frist try it different browser internet, to you put your credit card details and you will see is working and if not work you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[Junybbun]

This was their reply from April autopay fail:

"Thank you for reaching out to us. I'm truly sorry to hear about your auto-pay issue. I will be more than happy to help you with this.

Actually, on April 15th between 2 AM- 9:30 AM EST, our system was unable to process credit card payments for renewing customers who had Auto-Pay enabled. This means that your plan services did not renew, and your credit card was not charged. We apologize for any inconvenience this may have caused. The issue has since been resolved; however we ask that you please sign in to Self-Serve to add funds to your account equal to your plan price minus any eligible Rewards. After doing so, your plan will automatically renew, and no other action is required."

[ShawnC13]

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@Junybbun wrote:

So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........

It's extremely frustrating to have same issue over and over and PM does not improve on obviously issue. Plus PM foes not seem to understand how frustrating it is to have phone services suspended for no reason and I cannot get immediate help either.. . PM offers good price but seriously they are incompetent.

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Do you know why it fails?  I have had 17autopay renewals with the accounts i manage and never an issue.  So have they given you a reason for the failure?