Auto pay

[shivaysf]

Good morning all,

My plan is expired since Sept. 04, although I was on auto pay.

I updated my credit card expiry date on Sept. 04, but the payment did not get processed.

I then tried to pay on self serve ans manually on Sept. 05, but I got the message that there was enough balance on the account, so it did not accept the payment.

Then I read on forum as someone had suggested to remove the auto pay and then pay manually. So, I tried to remove the credit card on Sept. 05, but the account (screen) was clocking and stock!!!!!

Today, Sept. 06: Still the account shows expired, and the phone is not working!!!

Any ideas?!   I appreciate if someone advised.  Thanks!

[hairbag1]

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@DaniellaM1974 wrote:

I've actually just removed my credit card and will manually pay from now on. Why? Because instead of deducting $2 for auto-pay, it is adding.  I'm literally paying more!! This is only month 2 of this new service, not happy 😞

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Are you taking into account taxes are applicable on your plan costs ?

[DaniellaM1974]

I've actually just removed my credit card and will manually pay from now on. Why? Because instead of deducting $2 for auto-pay, it is adding.  I'm literally paying more!! This is only month 2 of this new service, not happy 😞

[shivaysf]

You are right 🙂

OG2 helped right away, and the solution was the same as yours!

But there was no tab for "Solution" since it was a private message.

To help the community and other users with the same problem, and since I got your response right after OG2 (which was the same solution), I marked yours as accepted.

And I am grateful for the time and care thus community has!   🙂

[Anonymous]

 @shivaysf : Don't let anybody tell ya there's no support here. 🙂

In case you're wondering, there's no "closing" of a thread here. The OP (you in this case) might select the answer to their question but the conversation can continue.

[shivaysf]

Done 🙂   Solution accepted!

Thanks to you all!

The community support is unbelievable!

[esjliv]

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@shivaysf wrote:

Yes, I was wondering why it was in private message!

I do not see the "Accept as solution" tag!

That's why I could close the case!

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@shivaysf 

Glad you are all fixed up.

I would suggest selecting @Anonymous first post as your solution, as that method helped you: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Auto-pay/m-p/722426/highlight/true#M66127

This way others with the issue you had know what to try to help themselves when they find your post.

[shivaysf]

Yes, I was wondering why it was in private message!

I do not see the "Accept as solution" tag!

That's why I could close the case!

[Anonymous]

 @shivaysf : That's good news. Not sure why that user felt compelled to reply to you in private messaging. Oh well.

[shivaysf]

Thanks so much for your reply.

One of the members (OG2) replied back right away, suggested to enter the $ amount rather than selecting "Amount Due" .... did so, and the problem was resolved.

Thank you million time!

You guys are awesome!

[shivaysf]

Thanks so much for the reply.

OG2 replied back right away and suggested the same, to enter the $ amount.

Previously, I was selecting the "Amount Due" and it was not getting accepted!

Now, all done and problem resolved 🙂

Thanks a million!

[esjliv]

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@shivaysf wrote:

Good morning all,

My plan is expired since Sept. 04, although I was on auto pay.

I updated my credit card expiry date on Sept. 04, but the payment did not get processed.

I then tried to pay on self serve ans manually on Sept. 05, but I got the message that there was enough balance on the account, so it did not accept the payment.

Then I read on forum as someone had suggested to remove the auto pay and then pay manually. So, I tried to remove the credit card on Sept. 05, but the account (screen) was clocking and stock!!!!!

Today, Sept. 06: Still the account shows expired, and the phone is not working!!!

Any ideas?!   I appreciate if someone advised.  Thanks!

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Hello @shivaysf ,

Try adding a $1 manual top up through your Self Serve account. Once complete, does the resume/reactivate option present itself?

If so, select it.

Reboot your phone.

[Anonymous · Accepted solution]

 @shivaysf : If the card is still there (or re-entered) then select "Other" as an amount and add enough to get your balance up enough to cover your plan cost.

Or buy a voucher in many stores or online and redeem it in either the self-serve or the 611 service. Or use Instant Top-up in some stores.

Then figure out why the payment isn't working after you got your service going.