Auto Pay - advise needed

[coffee]

My plan has expired again and I again need to manually re-activate it.  I have a credit card registered on my PM account page but can't seem to find how to setup auto pay.

[CellGirl]

@coffee 

As @GinYVR mentioned, you can't trust auto-pay to consistently work for every renewal. Each month, I make a manual payment a couple days before my renewal date, so that public mobile's system automatically takes the payment from my Available Funds, rather than the credit card I setup for auto-pay. Peace of mind, no grief  √

[RossN]

@coffee Sign in and there should be a clear notice about suspension and a button that you can click to make payment and reactivate.

[RossN]

@coffee ok now that there are funds in your account you will have to reactivate the plan you want I am assuming is suspended right now?

[coffee]

Have tried everything advised and more -- Now it won't even allow me to make a payment - each time I try I get the followng message in red ----Your account has already enough balance.

[RossN]

@coffee you may have to clear your cache reboot and use a diff browser igognito mode helps also you are dealing with a very finicky system here High time it was fixed!!

[will13am]

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@coffee wrote:

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@GinYVR wrote:

@coffeeIt is a known issue.. there is nothing much we as users can fix it. I suggest leave some extra credits in the account a few days before renewal.. yes it negates the convience of autopay but it is still much better than no service!

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On my account page the "manage auto pay" does not show.

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What browser are you using?  Try clearing browser cache and using incognito mode.

[coffee]

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@GinYVR wrote:

@coffeeIt is a known issue.. there is nothing much we as users can fix it. I suggest leave some extra credits in the account a few days before renewal.. yes it negates the convience of autopay but it is still much better than no service!

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On my account page the "manage auto pay" does not show.

[GinYVR]

@coffeeIt is a known issue.. there is nothing much we as users can fix it. I suggest leave some extra credits in the account a few days before renewal.. yes it negates the convience of autopay but it is still much better than no service!

[coffee]

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@geopublic wrote:

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@coffee wrote:

My plan has expired again and I again need to manually re-activate it.  I have a credit card registered on my PM account page but can't seem to find how to setup auto pay.

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@coffee  Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info


Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.


Hope this helps!

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Thanks for info but I don't need to update my credit card info - I just want to setup auto pay but can't find or there is no  link .

[RossN]

@coffee alot of people are having that issue talk to a moderator about fixing that, *611 is also an option  moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic · Accepted solution]

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@coffee wrote:

My plan has expired again and I again need to manually re-activate it.  I have a credit card registered on my PM account page but can't seem to find how to setup auto pay.

---

@coffee  Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info


Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.


Hope this helps!