@Jhessica wrote:
My account got auto-paid on the 24th and today I realized that I suddenly had no connection. I found a wifi spot and my account said that it had been suspended and I needed to pay to reactivate. I did but then it continued to not work. My account shows that I have 35$ loaded and the next payment is due in October but my account still says that I need to pay to renew my plan?
Try reaching out to a CS Agent to figure this out.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
