Auto Pay Not Working

[kennjlc]

HI,

I received a text saying my payment was not received and my service has been suspended.

I am signed up for auto pay, the correct information is there and I have never had a problem.

Is the system down, by chance?

[gpixel]

@Yummy 

except that nobody answered the correct solution except for them... 

[peter_dare]

I am getting the same message on my mobile and i tried  *611 but its not working either for me  

[Quigley]

@kennjlc 

You should try making your payment by calling 611 from your mobile phone instead.

That'll probably work better for you, this time.

[Yummy]

It is not good practice to assign solution to yourself!!!

[kennjlc]

All good, I did it through *611.  Thanks for the help!

[Hollister]

@kennjlc 

Try clearing your browser cache and opening a new browser window in incognito.

[kennjlc]

Just tried to pay manually it says error try later............which means I currently do not have service 😐

[Meow]

You will have to pay manually as autopay is not perfect.

[dust2dust]

Sometimes autopay fails. Today is your lucky day. Do a manual payment to restart the services.