10-23-2017 05:06 PM - edited 01-05-2022 03:26 AM
So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?
10-23-2017 11:34 PM - edited 10-23-2017 11:36 PM
Thank you so much! My friend did get his bonus and I will be sure to message the Mods. Thanks!
I appreciate the help.
10-23-2017 11:31 PM - edited 10-23-2017 11:32 PM
Sorry to hear that @User_Unknown. Just make sure, as in @imm1304's post above, to send a private message to @CS_Agent with your account #, phone number and and explanation of what happened, and they'll get your account working first thing tomorrow morning.
As for the referral, you can ask them about it but I don't think they're is much that can do after the fact, but you can ask.
10-23-2017 11:23 PM - edited 10-23-2017 11:33 PM
Hey,
This happened to me today as well. I just activated my account and it was meant to accept payment on a $90 for 90 days or something and when I logged in it said I owed money and was suspended. 😞 My friend who refered me also did not get his "refer a friend" bonus. So, I needed to pay $10 for the basic account then repay for the $90 for 90.... that was $10 extra bucks and a loss of the bonus... any help witht this??
EDIT: - UPDATE - My friend did get his bonus...I just somehow lost out on $10 bucks plus tax...I will message the Mods. Thanks.
Thanks.
10-23-2017 06:51 PM
@willijan wrote:So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?
Please keep us up-to-date for how this turns out...
10-23-2017 06:04 PM
@willijan, you did it correctly then. Any available moderator will respond to your message. They reply to messages in the order they were received. It hasn't been too busy today, so I expect you will be taken care off soon. Hang in there.
10-23-2017 06:00 PM
Actually now I am not sure if I did it correctly. I selected the @moderator you had in the message and just selected send private message. Should I have done it differently?
10-23-2017 05:58 PM
That sucks @willijan hopefully the Mods get you back up and running asap.
10-23-2017 05:53 PM
Thanks! I just sent a private message to the moderator team.
10-23-2017 05:08 PM