Apn

[Cuddles68]

 Apn   Not working service   Still not working  please just cancel it… I have never used it….  I will just take my  business else where 

[softech · Accepted solution]

@Cuddles68 

APN issue is a device problem. What phone do you have?

try Reset all networks or Reset network settings on your phone

if you have an iPhone, make sure iOS and Carrier Profiles are both updated

for Android, manually update the APN:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[Cuddles68]

Nothing works 

[Dunkman]

@Cuddles68 

Since Public mobile is prepaid, generally, there are no refunds.  

However, the community members (customers like yourself) on this forum can help and troubleshoot.  More details would be helpful.  New customer?  What model phone? Does text and talk work?  More details the better.