Apn reset

[Jimmyjongaj]

Hi, after a recent plan change my cellular data APN is stuck on isp.mb.com and keeps reverting after I try to change it.

Since this change, VPN connections on cellular no longer work (they hang indefinitely), although Wi-Fi works normally.

I have already reset network settings and rebooted my phone.

Can you please re-provision my data profile / reset my APN configuration on your system side so my line pulls the correct Public Mobile/Telus APN settings again?

[softech · Accepted solution]

@Jimmyjongaj the APN you were trying to change and reverted back to isp.mb.com is for mobile hotspot on iPhone.  It is not the APN for data usage.  With iPhone on PM, the APN setting is managed by Carrier Profile which users have no control of

And you had trouble with VPN,  a quick workaround is to change the Protocol to Wireguard or OpenVPN-TCP

if you are using NordVPN on iPhone and the issue is only when NordVPN is turned on, then it is neither an incompatibility issue nor a Public Mobile problem.    There seams to be an issue with NordVPN as it has hardcoded to use with IPv6 which PM is not using.  But thanks to Community member @victorzhao , there is a trick to force NordVPN to use IPv4 back

Ref: https://productioncommunity.publicmobile.ca/t5/Get-Support/VPN-not-working-with-PM-cellular-data/m-p...

1. On PC, download iMazing Profile Editor from the Microsoft App Store and launch

2. On the left hand pane, select Cellular, press the "+ Payload" button on the main pane.
3. For Data APN, click + at the bottom of the grid.  Fill in the "Data APN" column with "isp.mb.com".  Leave the rest of the table as is
4. fill in only the following:
   Default APN name:  isp.mb.com
   Default APN supported IP versions:  IPv4 only.
5. Optional step: on the left hand pane, under General, update:
   Payload Display Name: public_mobile_disable_ipv6
   Payload Description: Set APN to isp.mb.com and IPv4 only
   Target Device Type: iPhone/iPod/iPod Touch
6. Next, press File -> Edit -> Save As and name the file "public_mobile_disable_ipv6.mobileconfig".
   Leave the "Sign profile with" as Do Not Sign
7. Transfer this file to your iPhone
   (one way is to uploaded to OneDrive and downloaded it using the OneDrive app into Phone's Downloads folder.
8. Open the file on iPhone 
9. On the iPhone, go to Settings -> General -> VPN & Device Management, and click on the new configuration profile to Install it. 
10. Check using any "What's my IP" site to confirm only IPv4 is showing and not IPv6.  With this new VPN profile setup,  NordVPN should now be working on IPv4 only

[Chalupa_Batman]

Try turning on airplane mode for 1 minute straight. Then turn off and reboot. That may clear it.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @Jimmyjongaj 

what VPN are you using? NordVPN?

APN settings is something on your device or something you can update, not something PM can do anything

if you are using iPhone, you only need to update Carrier Profile

if you are using Android, try updating this manually:

APN: SP.MB.COM
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type:   default,mms,agps,supl,fota,hipri     
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D4F
(***Any additional fields you don't see above, just leave them blank)