Any idea of the current wait time?

[KanataGolfer]

Anyone have a sense of how long of a queue of PMs the MODs are dealing with?

I have a failed activation with my CC charged and a confirmation email.  No access to services with my SIM and no access to self serve.

It has been nearly a full day that I PMed the required information and it has yet to be read. 

I expect others have been waited much longer, and am just trying to get an expectation of when I should see this resolved?

(Thankfully, I only activated and didn't initiate a port)

[juliaburgess]

HI,

I've had the exact same problem and my cc has been charged.  I have emailed 3 times now to now repsonse.

Julia

[Mary_M]

Hey @KanataGolfer,

Thank you for reaching out to us and for your patience.

I will be looking into your account right now, and I'll provide you with an update in a few minutes 🙂

Cheers,

Mary

[KanataGolfer]

My sim is active, I can connect to the network, settings show my assigned new number. When I try to do anything, I get a message about no plan for voice or text. Data icon is LTE with an x

[KanataGolfer]

I can't get into self serve. I said as such originally

[ShawnC13]

Let's try this.  If you can log in to your self serve and while under the overview tab on the right hand side it will say Profile.  Under that the last option is change number.  If you click on that and then hit Get New PM number I am hoping it will give you a new number.  It creates a list of what is availble in your area or you can try and find one that you like.  I am not sure if your SIM isn't activated or if you just don't have a number associated with your SIM

[KanataGolfer]

I haven't tried as I got all the way through the first time, and got a mixed message after clicking the Activate button right at the end of the 5 or 6 steps. 

The red text indicated a problem, with black text right below, saying activation and PIN was successfully created.  I also have a email confirmation that my account was created and a charge on my CC.

[KanataGolfer]

Yes, my previous SIM is still fine.  Hence, the reason I can be patient.  I can only imagine how frustrated others that have ported must be.

[ShawnC13]

Sorry just re-read your post.  Can you createa NEW PM number and see if things start working with your SIM?

[ShawnC13]

I am not sure what the current wait time is.  My only suggestion and it doesn't help much but is to keep your old provider sim in so that you still have an active phone.  That is if it is still active.  It should be if nothing has been ported to your PM Sim