All my 10.5gs of april data disappeared and I wanna know what’s going on

[stewy1987]

All my April data is gone and I didn’t use it apparently I’m not the only one that has had the issue I never use all my data in a whole month let alone a couple days I’ve use public for years and never had this issue

[JL9]

You aren't basing this off a notification on your device I assume, you actually received those texts and your data line has disappeared in your self serve account?

[dust2dust]

You're saying that you log in to your account here and you look below under my data & add-ons and either don't see any mention of your large data bucket or you see a large number next to the total? Look closely for any decimal points on that left number. Do you use the phone for hotspotting?

[stewy1987]

I don’t think so my phone isn’t even on a lot of the time because of work I was just looking through the forums and I saw other ppl had the same issue. It’s really weird I literally just renewed a week ago and it says I’ve used all my data on my overview page

[pkaraa]

check your usage in my account and if there was no big update/download happened on the data (not on wifi) then contact support agents to get a clarification.

[LeePublic]

Have you received any text messages from PM saying you've used 75 or 90% of your data? Or could it be accidentally not turning on wifi thus using the data plan?

[dust2dust]

Did you get any warning texts like 75%, 95%? Have you logged in to your account to see if there is any line of data under my data & add-ons?