All 1-800, 1-866 ect….

[Jemala40]

Hi I would like to know why suddenly I can’t have access to all 1-800, 1-866 ect.. numbers, a recorded message tells me that I can’t reach the number i dial!!!!  Any solutions?? 

edited by computergeek541: changed category labels as discussion is unrelated to Community

[hTideGnow]

hi @Jemala40 we saw other customers reported back that support agent fixed quickly 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

For some reason, not yet shared by Public Mobile,  many users encounter this issue for about 2 weeks now.

Message them and ask them to correct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[slusagm]

You need PM to fix the issue in your account 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage