Agent support needed

[Rushan]

Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?

[Chalupa_Batman]

---

@hTideGnow wrote:

@Rushan 

what is the question to support? do you mind to share??

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

---

@Rushan wrote:

Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?

I think he already shared. 🙂 

[Chalupa_Batman]

Hi @Rushan 

Accidents do happen and Public Mobile is understanding of it. As long as it wasn't used, they will gladly credit your account, not refund, so you may purchase the correct one. Please create a ticket via below.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[hTideGnow]

@Rushan 

what is the question to support? do you mind to share??

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[HALIMACS]

Yes it is, @Rushan .  Just bear in mind they may take a few hours to respond, but I’m certain they’ll do this for you.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[BKNS27]

@Rushan 

Just submit a ticket on the Chat bubble and an agent will give you a credit back for the wrong Add-on purchase.