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PM-User2 · 3 weeks ago

I lost my phone and I am not able to log in using the email address connected to the phone #. I tried the chat and it just goes around in circles.

Can an agent at PM please contact me?

hTideGnow · 3 weeks ago

hi @PM-User2 ask them to escalate with a manager. Tell them asking exact joining date even for a new account is not reasonable, like who would remember this little thing

PM-User2 · 3 weeks ago

I have provided that. I have provided the last payment amount. The physical address on file. None of that is good enough.

Handy1 · 3 weeks ago

@PM-User2 To echo @hTideGnow they should be able to ask you last 4digits of credit card on file

address / alternate number 4digit PIN number etc

hTideGnow · 3 weeks ago

hi @PM-User2 explained to them and ask them to escalate

they have other questions to validate, just that agent does not want to pull out the question list. Push for escalation

Handy1 · 3 weeks ago

@PM-User2 The PM app yes if it was same time as you first account or second it whatever one your able to log into will show your name and date of join top left of screen on main page

PM-User2 · 3 weeks ago

This was well over 10 years ago. I do not have emails from 10 years ago.... Are you referring to an app on my phone?

PM-User2 · 3 weeks ago

Nope they are insisting on signup date. I am all for security but this a getting too be a bit much.

hTideGnow · 3 weeks ago

hi @PM-User2 try your best to answer the date

if you don't remember, no worries, they have other validation questions as well. Reply and let them know

Handy1 · 3 weeks ago

@PM-User2 It will show on your welcome email you got from PM when you joined or in the PM app top of page on main screen

PM-User2 · 3 weeks ago

So this is a really big problem if you lose your phone and do not have access to the email account that was used to setup the phone.

Support is asking me

When was the 'exact' date you signed up for Public Mobile for the first time.

I have another PM account which was setup first but nowhere does it say sign up date. Is there a spot somewhere that shows the signup date? It has to be over 10 years ago but I don't recall the exact date.