After transfer, no text messages

[Marpra]

Hey, I transferred to public mobility a few days ago. Brand new phone, brand new SIM card. I got an account, transferred my phone number. Did all the things your ‘suppose’ to do in 90min. Talked to virgin, I did everything right on their end. BUT now, I don’t receive text messages on my public mobility- help!?! 

[Phil_Adelphus]

@Marpra   You can send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will  reply at the envelope icon top right of this page or tap your avatar to access messages.  Their hours are 9 a.m. to 10 p.m. eastern time. 

[Marpra]

Thanks for this- I even did a factory reset. On my Android and my old iPhone. I noticed I’m having a similar issue to another frustrated on-boarder- waiting for ‘verification’. 

[hTideGnow]

hi @Marpra iphone or Android?

if iPhone, go to Settings and remove phone number, reboot and then put the phone number back to re-register iMessage.  But if Android, uninstall and reinstall Google Message