08-08-2021 11:06 AM - edited 01-06-2022 03:03 AM
Hello,
I purchased some extra data but it's not showing up anywhere on my account and Im still out of data. Anyone know if it will show up on my next renewal or if it should be active right away. Thanks
Solved! Go to Solution.
08-09-2021 01:43 PM
The process can be a bit tricky... top up Balance + purchase Addons (separately). It sounds like you discovered what's happened, so now that you have sufficient funds, you're ready to actually get the Addon! 🙂
08-09-2021 01:41 PM
Thanks for the reply. I see that I just added the funds but never finished purchasing the addons.
08-08-2021 12:43 PM
how to Purchase Add-Ons Through Self Serve
To purchase Add-Ons using your Self-Serve account, follow these steps:
and do rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
08-08-2021 11:15 AM
@gabclement if you see Available Fund ha a non-zero amount, possibly the amount that you just loaded, then you have just add the fund but not purchase the add-on yet. If that is the case, go ahead and buy the Add-on now.
08-08-2021 11:08 AM
@gabclement wrote:Hello,
I purchased some extra data but it's not showing up anywhere on my account and Im still out of data. Anyone know if it will show up on my next renewal or if it should be active right away. Thanks
@gabclement Buying add ons is a two step, non intuitive process. You need to have / add the funds to your account, then purchase the add on. Look in your account, are the funds showing as available? If so, go and purchase the add on.
08-08-2021 11:08 AM - edited 08-08-2021 11:12 AM
Purchasing Add-ons is a TWO step process. Once you add the funds, then you need to make the actual purchase. Detailed instruction: click here
If you don't see an add-on added, then check if there are available funds in the account, that is a sign that step 2 was not completed. Go back and make a purchase.
You can also add an add-on by calling *611, for this purchase a voucher at a local convenience store or gas station that sells them.