Add - ons

[Linkrat]

I inquired into a 30 day USA add on.  I was immediately charged.  I didn't want to start it now.  extremely month.

Please cancel and remit the charge.

[Chalupa_Batman]

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@Linkrat wrote:

I inquired into a 30 day USA add on.  I was immediately charged.  I didn't want to start it now.  extremely month.

Please cancel and remit the charge.

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Hello @Linkrat 

You have to realize, Public Mobile is a prepaid service and when you purchased the addon, of course it starts right away. That's what prepaid service is. There isn't a way to set a date for things to start. It's buy now, use now. You can try asking Public Mobile to credit your account, however, they may not.

Customer service links have already been provided, so I won't create a redundancy. 

[hTideGnow]

hi @Linkrat you can ask PM agent to cancel the purchase and give you back a credit 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hairbag1]

@Linkrat 

you'll need to message Customer Support with your request. Click on the orange bubble on lower right side of the page to start the process. 

Alternative is to use this link to dm Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437