Add ons error

[Heather13]

Hi, I am trying to do an add on in PM and it is not working. Could this be tied in the service disruptions going on right now?

Thank you for your help 

[softech]

@Heather13   did you try :

1. clear cache , then close and relaunch the brower

2. try a different browser (Firefox/Chrome/Edge)

3. Try Incognito mode

4. try on another device

[Heather13]

Thank you. I will try that 

[Heather13]

Hi, I can't even open the add on page. I don't want to add money and not be able to purchase what I need.

[Yummy]

Honestly, I would avoid doing anything with PM today not to screw up my account.

No service - I can live with that for a day or two.

[dabr]

@Heather13   It's more than possible as it seems it's the payment system is affected with the current situation. 

So did you first add the funds needed for the add-on and then went back to the add-on page to complete the purchase?

[Meow]

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@JL9 wrote:

Looks like many are still dealing with this so hopefully it gets resolved or they have an announcement with an accurate timeline

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You are new here, right? 😋😎

First announcement came about 8 hours after issues started. Next one will be on, let me see... Monday?

[JL9]

Looks like many are still dealing with this so hopefully it gets resolved or they have an announcement with an accurate timeline

[Meow]

PM has some service issues. Many have the same problem. PM promised to resolve issue around 16:00 today.

[abussb05]

My phone number is not picking up or answering calls. I restarted and still nothing.